Legal Information

I. Legal Notice

Compliant with EU Directive 2000/31/EC on Electronic Commerce and, where applicable, Estonian company law.

Website Publisher

• Company name: Zetrov OÜ
• Legal form: Private limited company under Estonian law (Osaühing – OÜ)
• Share capital: €200
• Registry number: 17529957 (Estonian Commercial Register)
• Registered office: Juhkentali tn 8, 10132 Tallinn, Harju maakond, Estonia
• EU VAT number: pending assignment — coming soon
• Publication director / legal representative: Carine LE PAJOLEC
• Phone: +37258433281
• Email: contact@lecontainr.eu

Website Hosting

• Host provider: O2switch (French SARL)
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 (0)4 44 44 60 40
• Website: www.o2switch.fr

Intellectual Property

All content on this site (text, images, logos, concept visuals) is the exclusive property of Zetrov OÜ or its licensors, unless stated otherwise. Reproduction without prior authorization is prohibited.

II. General Terms and Conditions of Sale

Governed by Estonian law and EU Directive 2011/83/EU on Consumer Rights, subject to the mandatory consumer-protection provisions of the buyer’s country of residence.

Article 1 – Scope

These GTC apply to all sales of custom container structures (offices, beauty salons, BnB units, etc.) and related services (“Products”) supplied by Zetrov OÜ (“Seller”) to:

• B2B customers: businesses, professionals, investors;
• B2C customers: consumers residing anywhere in the European Union.

Any order implies full acceptance of these GTC. A copy is provided on request to any professional buyer, in line with standard EU commercial practice.

Article 2 – Product Specifications and Quotes

Products are designed and manufactured according to each customer’s own specifications (dimensions, fittings, materials). A published “concept” (Beauty Salon, Pizza Snack, etc.) is a starting reference only — the final order must reflect specifications genuinely tailored to the customer for the exemption described below to apply.

As part of the project design process, the Seller may advise the customer on the choice of materials, fittings, or aesthetic and functional options. These recommendations are indicative only: the customer remains free to follow them, adapt them, impose their own choices even against the Seller’s advice, or carry out their own independent research and checks before finalizing the specifications on the quote or plan.

Once the specifications have been approved through signature of the quote or plan (“Approved”), the Seller’s liability cannot be engaged on grounds of unsuitability, or aesthetic or functional dissatisfaction with the choice made — whether that choice resulted from the Seller’s recommendation or from the customer’s own decision. This exclusion does not affect the legal conformity warranty set out in Article 5, which continues to cover any manufacturing defect or non-conformity with the approved specifications.

The sale is final and binding only after:

1. Signature of a written quote (“Approved” or electronic signature);
2. Payment of the deposit (see Article 3).

No right of withdrawal. Pursuant to Article 16(c) of EU Directive 2011/83/EU on Consumer Rights, the 14-day right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized. This is a directly applicable EU rule, transposed into the national law of every Member State (in France, for example, at Article L.221-28 of the Consumer Code).

This absence of a withdrawal right is disclosed to the customer before the contract is concluded, via a visible notice on each concept page and on the quote itself. The quote includes the following clause for the customer to sign:

“I expressly acknowledge that the structure ordered is made to my specifications or is clearly personalized. In accordance with Article 16(c) of Directive 2011/83/EU, no right of withdrawal applies to this order.”

Article 3 – Pricing and Payment Terms

• Currency: Euros (€).
• B2B: invoices issued exempt of VAT (reverse charge) where the customer provides a valid EU VAT number (outside Estonia).
• B2C: prices include VAT, applied at the rate of the customer’s country of residence, declared via the EU One-Stop Shop (OSS).
• Payment schedule: payment is made in installments — a deposit upon signature of the quote (to start production) and a balance before delivery or upon receipt. The exact deposit percentage and payment schedule are set out in each quote and communicated to the customer before signature.
• The full price, including delivery costs, is disclosed to the customer before order confirmation.
• Late payment — B2B customers: penalties at 3 times the applicable statutory interest rate, plus a fixed recovery indemnity where required by the customer’s local commercial law.
• Late payment — B2C customers: penalties at 3 times the applicable statutory interest rate. Reciprocally, if delivery is delayed beyond the date stated on the quote for a reason attributable to the Seller, the customer is entitled to an equivalent indemnity, except in cases of force majeure or customer-caused delay (missing permits, inaccessible site).

Article 4 – European Delivery and Site Preparedness

• Delivery zone: all of Europe. Costs and terms are detailed in the quote (unloading, crane rental, site accessibility).
• The customer guarantees that the site is accessible to heavy vehicles (semi-trailers, mobile cranes) and undertakes to obtain all local planning permits (declaration, building permit) before delivery. The Seller provides general guidance on the permits typically required, but cannot be held liable for the customer’s failure to obtain the necessary authorizations, nor for a delivery refusal due to site inaccessibility.
• Transfer of risk: for a private customer (B2C), the Product remains the Seller’s responsibility until the customer (or their representative) physically takes possession of it. For a professional customer (B2B), responsibility transfers as soon as the Product is handed to the carrier; the precise shipping terms for each order are detailed in the quote.
• Changes after confirmation: any modification requested by the customer after the delivery date has been confirmed (change of dimensions, fittings, materials, etc.) may result in additional costs and/or a revised delivery date. These costs and timelines are communicated to the customer and require written agreement before being applied.

Article 5 – Legal Warranties

• Conformity warranty (B2C): 2 years from delivery (EU Directive 2019/771). The customer may request repair or replacement, unless the cost is manifestly disproportionate for the Seller. This is a mandatory statutory right that applies to every sale to a consumer, independent of any additional commercial warranty.
• Hidden defects: covered under applicable law (customer’s national law or Estonian law, as relevant).
• Exclusions: normal wear and tear, misuse, lack of maintenance, unauthorized structural modifications, ground instability where the ground was prepared by the customer.

Article 6 – Governing Law, Jurisdiction and Dispute Resolution

• Applicable law: Estonian law for B2B contracts; Estonian law, subject to the mandatory consumer-protection provisions of the customer’s country of residence, for B2C contracts — in line with Regulation (EC) No 593/2008 (Rome I).
• Jurisdiction: for B2C disputes, under Regulation (EU) No 1215/2012 (Brussels I bis), the consumer may bring proceedings before the Estonian courts or before the courts of their own country of residence.
• Mediation (B2C): see the dedicated section below.

Claims handling and consumer mediation

In the event of a difficulty or dispute relating to an order, delivery, or product conformity, the customer is invited to contact our customer service first to seek an amicable resolution:

• By email: contact-lecontainr@gmail.com
• By post: Zetrov OÜ (registrikood 17529957), Harju maakond, Tallinn, Kesklinna linnaosa, Juhkentali tn 8-2, 10132 Estonia.

1. Cross-border European mediation (ECC Network)

In accordance with EU rules on consumer dispute resolution, if the customer is a consumer residing in France (or in another EU Member State) and no amicable solution has been reached after a prior written complaint to our customer service, they may refer the matter free of charge to the European Consumer Centre (ECC) France.

The ECC France will act as an intermediary to facilitate a cross-border amicable resolution between the customer and our company registered in Estonia.

• Website: www.europe-consommateurs.eu
• Address: Centre Européen des Consommateurs France, Bahnhofsplateau, 77694 Kehl, Germany

2. Mediation in Estonia (Tarbijavaidluste komisjon)

The customer may also submit their dispute free of charge to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), which operates under the Estonian Consumer Protection and Technical Regulatory Authority (TTJA):

• Organisation: Tarbijavaidluste komisjon (Consumer Disputes Committee)
• Website: www.tarbijavaidlused.ee
• Postal address: Endla 10a, 10142 Tallinn, Estonia
• Email: avaldus@komisjon.ee

Proceedings before this committee may be conducted in Estonian or in English.

Article 7 – Seller Protection Clauses

• Retention of title: ownership of the Product transfers to the customer only upon full payment of the price, in principal and ancillary amounts, regardless of the delivery date or the date risk transfers under Article 4. In the absence of full payment, the Seller may reclaim the Product, without prejudice to sums already paid and retained as performance security.
• Suspension for non-payment: the Seller may suspend production or delivery of the Product for as long as any sum due from the customer remains unpaid past its due date.
• Information provided by the customer: the Product is designed based on the information, measurements, and technical or regulatory constraints (particularly relating to the site) provided by the customer. The Seller cannot be held liable for the consequences of inaccurate, incomplete, or late information provided by the customer.
• Non-contractual visuals: photographs, illustrations, and renders shown on the site are indicative. Minor variations from the delivered Product (shades, materials, finishes) may occur without constituting a lack of conformity, provided the essential characteristics defined in the quote are met.
• Force majeure: the Seller cannot be held liable for delay or non-performance resulting from a force majeure event (natural disaster, strike, raw material shortage, administrative decision, etc.). Performance of the contract is suspended for the duration of the event; if the impediment exceeds 6 months, either party may terminate the contract without indemnity.
• Intellectual property in designs: unless otherwise agreed in the quote, the Seller retains exclusive intellectual property rights over the plans, designs, and design methods it develops, including when created bespoke for a customer. The customer receives a right to use the delivered Product, without a right to reproduce the design for competing commercial purposes or to have it reused by a third party.
• Entire agreement: the signed quote and these GTC constitute the entire agreement between the parties and supersede any prior exchange, preliminary quote, or communication on the same subject.

III. Business Management and Development Consulting Services

Article 1 – Nature of the advice

The consulting, coaching, and business management/development support services offered by the Seller (“Consulting Services”) consist of recommendations, analysis, and advice based on the Seller’s experience and expertise. These services are provided on a best-efforts basis: the Seller commits to applying its skills diligently and professionally but does not guarantee any specific commercial, financial, or operational outcome.

Article 2 – Customer’s decision-making autonomy

The customer remains solely responsible for deciding whether, and to what extent, to implement the recommendations made — whether they relate to business strategy, or to the choice of materials, fittings, or design of the Product. This advice is indicative only and creates no obligation for the customer to follow it. The customer may, if they wish, carry out their own further research and seek the opinion of any qualified third-party professional (accountant, lawyer, architect, certification body, relevant local authority) before making any decision affecting their liability, particularly on regulatory matters (hygiene standards, safety, planning permits, sector-specific licenses). The same principle applies to advice on materials, conception, or design provided in connection with a Product order: the customer may impose their own choices, including against the Seller’s advice, with the applicable liability regime once specifications are approved set out in Article 2 of the General Terms and Conditions of Sale.

Article 3 – No guarantee of results

The Seller does not guarantee the commercial success of the customer’s project, nor any particular revenue, profitability, or return on investment. The success of a project depends on multiple factors outside the Seller’s control (market conditions, operational execution, economic climate, the customer’s own decisions). The Seller’s liability cannot be engaged as a result of the direct or indirect consequences of implementing — or not implementing — the recommendations made.

Article 4 – Limitation of liability and confidentiality

The Seller’s liability under the Consulting Services is limited to the fees actually received for the relevant service, except in cases of gross or intentional misconduct. Information shared by the customer in this context (business, financial, or strategic data) is treated confidentially and used solely for the purpose of the support provided.

IV. Privacy Policy (GDPR)

In accordance with EU Regulation 2016/679.

Data Controller: Zetrov OÜ — contact@lecontainr.eu

Data collected and purposes

Data sharing

• Logistics subprocessors: carriers, crane services.
• IT subprocessors: hosting provider (O2switch), Sender (email/newsletter), management tools (Calendly, CRM).
• Transfers outside the EU: where applicable, governed by the European Commission’s Standard Contractual Clauses.

Your rights

Access, rectification, erasure, portability, objection, restriction. To exercise these rights: contact@lecontainr.eu. Complaints may be lodged with the supervisory authority of your own EU country of residence, or with Estonia’s Andmekaitse Inspektsioon (aki.ee).

V. Cookie Policy

GDPR + ePrivacy Directive.

A banner is shown on first visit (Accept / Reject / Customize), manageable at any time via the footer button or browser settings. Google Analytics opt-out: tools.google.com/dlpage/gaoptout.

VI. Terms of Use

• Access to the site is free of charge.
• Users agree to lawful use of the site, to not disrupt its operation, and to provide accurate information in forms.
• Limitation of liability: the Seller is not liable for indirect damages (loss of profits, business harm). Contractual liability is capped at the amount of the relevant order, except in cases of gross or intentional misconduct.